Together, we can bring that much-needed personal touch to the finance industry. Through their specialized CharityWorks committee, CardWorks makes it a priority to work with and fund a variety of non-profit organizations and initiatives, in hopes of improving the lives of those less fortunate and giving back to the local communities.Īt CardWorks there is no limit to your career possibilities. With operations in New York, Florida, Utah and Pittsburgh, the culture of CardWorks across its offices is founded on a commitment to integrity and has established a positive environment through its distinguished management philosophy- one that encourages accountability, open communication and an innate desire for continuous improvement.ĬardWorks is a socially responsible corporation. Over the past three decades, CardWorks is known for exceptional service, quality, and innovation. Qualifications and Experience: High school diploma or its equivalent education is required One (1) year minimum of customer service or call center/collections experience preferred Experience with First Data Resources (FDR), Evolve or related platforms preferred Available to work between the hours of 8am – 11pm Schedules typically require 1 weekend day, and shifts are typically 8 hours Detail oriented with strong organizational skills Negotiation skills are required Excellent written and verbal communication skills Ability to exercise discretion when dealing with confidential information Proficient in Microsoft Office Suite Must follow all guidelines of the Fair Debt Collections Practices Act (FDCPA) This position requires on-site training followed by temporary remote work Advanced tech savvy skills Work From Home Requirements Because your initial employment experience will be predominantly remote, the Company requires that you maintain the following additional items, as a condition of employment, and until our offices re-open more fully.At CardWorks, we pride ourselves on providing the very best end-to-end customer experience and support services.įounded in 1987, CardWorks is one the largest privately held providers of outsourced support services for credit cards and installment loans in North America. Recoveries Specialists with Carson Smithfield strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis. What you will need to be successful at Carson Smithfield: Carson Smithfield employee success derives from the employee’s effective listening, communication, and strong customer service expertise. You’ll work directly with internal and external customers, CCCs and Credit Bureaus. This is an opportunity to proactively locate customers via skip tracing, legal action, and agency assignments. CardWorks employees share in our mission to delight our customers and empower underserved consumers to achieve their credit goals. These include payment in full, monthly payments, and settlement options. Organizational Development Jan 2021 - Present2 years 4 months Pittsburgh, Pennsylvania, United States Assistant Vice President Oct 1999 - Present23 years 7. You will use your customer service, communication, and influencing skills to analyze each card holder’s financial situation and offer payment options for debt resolution. What will you do as a Recoveries Engagement Associate for Carson Smithfield? You will contact holders of charged off accounts to obtain payments while providing information and counseling about obligations and benefits of repaying outstanding debts. We allow these values to guide the way we conduct ourselves and our business. CardWorks Servicing ('CWS') is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. We value our employees and provide generous benefits to include: Company subsidized medical, dental, and vision insurance Company paid time off 401K retirement plans Life Insurance Short Term Disability Our Critical Values makes our work environment highly desirable. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then Carson Smithfield is the place for you! Why Carson Smithfield & CardWorks Servicing? For over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. Carson Smithfield is a family oriented company that strives for excellence.
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